When a centre first joins our scheme we send out a welcome email, and a pack containing hard copy materials. We know these don't always get passed on to new Course Directors when key personnel change, so below you'll find a quick guide, a generic version of the each of the information letters we post, the emails we send, and some common resources. Let us know what else you'd like to see and we'll keep this updated.

Who's who and what are their responsibilities?

  • Course Director - the sole person in overall charge of NICAS or NIBAS at a centre. May be supported by one or two Assistant Course Directors. Only a CD or an ACD can sign a physical accreditation certificate for a candidate, or 'pass' a candidate record online. Will have a tahdah 'Director' account.
  • Technical Advisor (NICAS) / Competent Person (NIBAS) - two terms for effectively the same role. The highly experienced individual who supports delivery of the scheme at the centre by offering staff training, monitoring, delivery design and so on. Will have a tahdah 'Staff' account, set up by the CD or ACD.
  • Course Administrator - someone who orders NICAS or NIBAS materials, ensures the centre's listing on the tahdah database is up to date (the map on this site displays that information to the public), and may maintain or add candidate records. Will have a tahdah 'Manager' account.
  • In-House Coach - the person who delivers the scheme to candidates, and works under the direction of the centre on their in-house groups / candidates. May deliver and assess up to either the maximum level approved for the centre, or approved for their qualification level. Will have a tahdah 'Staff' account.
  • External / Freelance Coach - someone who brings their own candidates to a centre. Delivers under the responsibility of the centre's Course Director. May not deliver or assess Level 5. Will have a tahdah 'Staff' account set up by the CD or ACD.
  • Tahdah glossary of account types and access permissions: see our Database FAQs page

Common questions

  • What do we do if our CD, ACD, TA or CP changes? Tell us! Forms are here.
  • Do I need an induction? If you are a CD, ACD, TA, CP or Coach (either in-house or external) you must have an induction.
  • Who provides it? There are three routes: NICAS, your Primary Centre, or your own Course Director. See which sets out the three tiers and what they include. You'll be able to book NICAS inductions through the tahdah database soon (information correct as at July 2018).
  • What's the centre code we write on certificates? It's three letters and four numbers which identify your Primary Centre, and your own centre, in the format XYZ/9876. Contact us if you don't know it.

Where can I find out more?

  • What is my log-in? It's your tahdah log-in email address and password to access Provider Resources (all NICAS accounts), and the candidate database (Manager and Director accounts)
  • Where do I order materials from? Logbooks & pass certificates: your Primary Centre (if you're an Awarding Centre), or from NICAS if you're a Primary Centre. Badges, posters and Participation Certificates: direct from NICAS.
  • How do I contact our Primary Centre? Click their pin on our map for contact details.
  • CD / ACD / Coach / TA / CP general information: , HR section (pages 23-30), particularly pages 26-27 for qualifications; NICAS & NIBAS Coaching Handbooks from Downloads
  • External / Freelance Coach general information: , pages 25 & 30; NICAS & NIBAS Coaching Handbooks from Downloads
  • Standard documents: our Downloads page
  • Provider resource documents: behind the green web log-in button - includes the NICAS and NIBAS Coaching Handbooks.
  • Database FAQs
  • General FAQs

Welcome letters & emails

Welcome documents

  • for amendment and use
  • for amendment and use

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